Druid Debuts Online FAQs

How to Contact us?

If you have any questions or need any further assistance ahead of the performance, please contact us at info@druid.ie. If you have any questions during the performance please use Zoom’s Q&A function.

Can I make changes to my booking?

We’re unable to make any changes to your booking with less than 48 hours notice. If you would like to make changes outside this time frame, please contact info@druid.ie.

I booked my tickets but haven't received a confirmation email.

If you haven’t received a confirmation email within 24 hours of booking, please check your spam folder. If it isn’t in your junk it may be that the email address on your account is incorrect so please contact info@druid.ie

When will I receive information on how to access the performance?

We will email you at least 24 hours prior to your performance with information on how to watch on Zoom. If your performance is less than 24 hours away and you haven’t received this please contact us at info@druid.ie and we can look into this for you.

I have my link but I'm unable to join

If you’re viewing on your browser rather than in the Zoom app, this may be due to ad blocker software. Try disabling any ad blocker software you have running or try opening the link using a different browser.

If you are viewing using the Zoom app or the above steps don’t work, please ensure that you or someone else has not joined using your link. If this is the case they will need to leave the webinar to enable you to join.

If you think someone is using your link without your permission, please contact us at info@druid.ie

What If I have an issue during the performance?

The Druids will be on hand to support you with any technical issues throughout the whole performance. Please submit any questions or concerns using Zoom’s Q&A function which can be found at the bottom of the webinar screen – none of the other virtual audience members will be able to see anything submitted.

When should I join?

We recommend joining 30 minutes prior to your chosen performance time and ask that all participants join 15 minutes before the show starts. This will allow us to help support you if you have any technical issues without you having to miss the start of the show.

What if I arrive late?

You will be able to join the performance using your link at any time. We recommend joining 30 minutes prior to your chosen performance time and ask that all participants join 15 minutes before the show starts.

Will I be visible or will other audience members be able to hear me during the performance?

Your camera will be turned off and your microphone will be muted by default so you do not need to worry about doing this yourself as you join the performance.

Can I share my link with anyone else?

Your ticket allows you to view the performance on one device. If you share your link with anyone else and they join before you, you will be unable to join the performance until they leave the webinar.

Information on the post-performance Q&A

There will be an opportunity for audience members to submit questions to the writer, director and cast during and after the performance using Zoom’s Q&A function. Please note that we will not have time to touch on all submitted questions.

After the Q&A audience members will be invited to submit a feedback form as a means of supporting the writer in the further development of the play.

Information on cropping

If you are viewing using an iPad or tablet in landscape mode your device will automatically be zoomed in. Please double tap to see the full screen.

Please make sure you’re viewing the performance full screen by maximising it – you may have a green button in the top right your window, you can drag the sides of the window so it’s full screen or you can select ‘full screen’ in view.