Druid at Home Live Stream FAQs
Boland: Journey of a Poet will be live streamed from The Mick Lally Theatre in Galway from Thursday 22 to Saturday 24 April.
Can I make changes to my booking?
We’re unable to make any changes to your booking with less than 48 hours notice. If you would like to make changes outside this time frame please contact firstname.lastname@example.org.
I booked my tickets but haven't received a confirmation email.
If you haven’t received a confirmation email from email@example.com within 24 hours of booking, please check your junk/spam folder. If it isn’t in your junk/spam it may be that the email address on your account is incorrect so please contact firstname.lastname@example.org
When will I receive information on how to access the performance?
You will receive a link and a stream code in your confirmation email. Click the link to view the performance. The stream will not be active until 30 minutes prior to the performance. You will also receive a reminder email at least 24 hours prior to your performance with your link. Each ticket lets you watch the show live on one device anywhere in the world.
When should I join?
We highly recommend joining 20 minutes prior to your chosen performance time. This will allow us to help support you if you have any technical issues without you having to miss the start of the show.
What if I arrive late?
You will be able to join the performance using your link at any time. However, you may miss the beginning of the performance and will not be able to rewind or re-watch, just like at the theatre.
How long is the performance?
The performance lasts approximately 60 minutes with no interval.
Can I watch the performance on my TV?
You can view the performance on your computer, tablet or phone. You can also cast it to your smart TV.
Can I share my link with anyone else?
Your ticket allows you to view the performance on one device. If you share your link with anyone else and they join before you, you will be unable to join the performance.
How do I contact Druid?
If you have any questions or need any further assistance ahead of the performance, please contact us at email@example.com. We will also be on hand to support you throughout the performance. If you have any technical difficulties please contact firstname.lastname@example.org or call 00353 91 568 660.
I bought my ticket via one or your partner venues. Who should I contact if I have a question?
Please contact us here at Druid. We’ll be happy to help you and to ensure that you enjoy our new production.
Find out more about Boland: Journey of a Poet here.